Terms & Conditions

Effective date: [8/2/2025]
Last updated: [8/2/2025]

These Terms & Conditions (“Terms”) govern your access to and use of the website operated by New Era Roofing (“New Era,” “we,” “us,” or “our”) at neweraroofs.com and any related pages, forms, or online features (collectively, the “Site”). By using the Site, you agree to these Terms.

This Site and its content are provided for general information only and do not constitute legal, financial, engineering, or professional advice.

1) Use of the Site

• You must be at least 18 years old and able to form a binding contract to use the Site.
• You agree not to misuse the Site, attempt unauthorized access, or transmit harmful code.
• We may modify, suspend, or discontinue any part of the Site at any time.

2) Services; Estimates & Proposals

• Any pricing, timelines, product details, or availability shown on the Site are informational only and not an offer to contract.
• Written estimates or proposals issued by New Era (and signed by you) govern scope, pricing, payment schedule, and timelines for your specific project. If there is a conflict between these Terms and a signed estimate/contract, the signed document controls.
• Start dates and durations are projections and may change due to permitting, weather, supply constraints, or site conditions.

3) Access, Safety, and Property Conditions

• You agree to provide safe, reasonable access to the property and roof, including access to gates, electrical, and interior areas as needed.
• You confirm the work area is free of hazardous materials (e.g., asbestos, lead) unless disclosed in writing. Discovery of hazardous materials may suspend work and require change orders.
• We follow OSHA and local safety requirements. We may reschedule or pause work for safety, weather, or unforeseen conditions without liability for delay.

4) Photos, Videos, and Documentation

• You authorize New Era to capture photos, drone imagery (where permitted), and videos for inspection, documentation, and quality control.
• With your consent, select media may be used in marketing; you can opt out by emailing us prior to the start of work.

5) Insurance Claims (If Applicable)

• Upon request, we can assist you with roof condition documentation and communication with your insurer. We are not a public adjuster and do not provide legal advice.
• You remain responsible for policy terms, deductibles, depreciation, and insurer decisions. Insurance funding does not change your obligation to pay under the contract.

6) TriShield™ Maintenance Memberships (If Enrolled)

• TriShield is a preventative maintenance plan featuring scheduled inspections, prioritized service, and discounted repairs as described in your membership agreement.
• Enrollment, billing frequency, cancellation terms, and any “leak protection” conditions are defined in your membership agreement and may require your roof to meet eligibility criteria and remain in good repair.
• Failure to maintain scheduled visits, make timely payments, or complete recommended repairs can suspend or void membership benefits.

7) Warranties

• Manufacturer warranties (if any) are provided by the manufacturer and may require certified installation, documented maintenance, and timely repairs to remain valid.
• New Era may provide a workmanship warranty as stated in your signed contract. Warranty coverage excludes damage from misuse, lack of maintenance, unauthorized alterations, acts of God, or pre-existing conditions.
• Warranty claims must be submitted in writing with reasonable detail and access provided for inspection.

8) Payment Terms; Changes & Extras

• Payment schedules, deposits, and acceptable methods are defined in your estimate/contract. Late balances may incur fees and interest as permitted by law.
• Changes in scope requested by you, or work required due to concealed conditions (e.g., wet insulation, deck damage, code upgrades) will be handled via written change orders and may affect price and timeline.
• New Era retains all rights available under Colorado law, including the right to record a mechanic’s lien for unpaid balances.

9) Cancellations & Rescheduling

• If you need to cancel or reschedule, notify us promptly. Fees may apply if materials are special-ordered or if crews are already scheduled.
• We may reschedule for safety, weather, or permitting delays without liability for consequential damages.

10) Intellectual Property

• The Site, its content, text, graphics, logos, and marks—including TriShield™—are owned by or licensed to New Era and protected by law. You may not copy, reproduce, or use our intellectual property without written permission.

11) Third-Party Links & Tools

• The Site may link to third-party websites or use third-party tools. We are not responsible for the content, security, or practices of those third parties.

12) Privacy

• Our collection and use of personal information is described in our Privacy Policy. By using the Site, you consent to such collection and use.
• You agree that we may contact you regarding your inquiry via phone, text, or email. Message and data rates may apply.

13) Disclaimers

• The Site is provided “as is” and “as available” without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

14) Limitation of Liability

• To the maximum extent permitted by law, New Era is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, loss of use, or loss of data arising out of or related to the Site or your use of it.
• Our total liability for any claim related to your use of the Site shall not exceed one hundred U.S. dollars (US$100). Contracted project work is governed by your signed agreement’s limitation-of-liability terms.

15) Indemnification

• You agree to indemnify and hold harmless New Era and its officers, employees, and agents from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Site, violation of these Terms, or violation of law.

16) Force Majeure

• We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, labor disputes, supply chain disruptions, acts of God, or governmental actions.

17) Changes to the Terms

• We may update these Terms from time to time. The “Last updated” date reflects the latest changes. Your continued use of the Site after changes constitutes acceptance.

18) Governing Law; Venue

• These Terms are governed by the laws of the State of Colorado, without regard to conflicts of law. You consent to exclusive jurisdiction and venue in the state or federal courts located in Colorado for any dispute arising out of or relating to these Terms or the Site.

19) Contact Us

New Era Roofing
9101 Harlan St, Ste 305, Westminster, CO 80031
Phone: 720-610-0847
Email: info@neweraroofs.com